Service Standards
Convenient and easy
Our service standards:
Car Heaven is committed to providing the highest level of customer service while we create a better environment
We are the only national vehicle recycling program:
Car Heaven is available in all provinces
We are bilingual:
we provide service in English and French by phone or email.
We are available to help:
- Email us at info@carheaven.ca
- Our staff are happy to speak with you between 9-5 EST at 1-877-798-7701
- Visit our website and fill out an application form at www.carheaven.ca
We let you know what is happening.
We send automated messages by email to let you know when your application has progressed or to remind you when we need additional information.
We are committed to our timelines.
Application:
- You will receive confirmation of application within 24 hours
Approval
- You must submit supporting documents within 21 days.
- You will be assigned to a recycler and will receive notice within 2 business days.
Pickup
- After assignment you will be contacted within 2 business days by a recycler to arrange transfer of vehicle
- If you are available and in a pickup area, the recycler will pick up your vehicle within 7 days
Reward
- You will receive confirmation of pickup and an electronic thank you letter within 2 business days.
We recruit feedback and strive to improve our service.
We conduct surveys and respond to participant questions and feedback. We look to improve service standards and timelines based on your suggestions, compliments and complaints.